Where The Music's At

A map of the surrounding streets and pin indicating the location of Dos Equis Pavilion.

Get Here

You'll find us at 1818 1st Avenue, Dallas, TX 75210.

Pick Your Parking

If you plan to park at the venue, you will need to purchase one parking pass per vehicle. Parking options start at $20 per vehicle for General Parking when purchased online prior to the day of the show. General Parking is $25 per vehicle upon arrival at the venue on the day of the show, and we accept credit/debit or Apple/Google Pay only; no cash.

To upgrade your night, Easy Out Parking, Ultra VIP Parking, VIP Parking or Reserved Parking can be purchased.

Easy Out Parking – Our closest spots with your own entry and exit by the East venue entrance, plus access to the venue through our Fast Lane program (8 guests max). Enter the parking lot through Gate 10 off of South Fitzhugh Avenue.

Ultra VIP Parking – Easy, up-front parking that is close to the main gates, plus access to the venue through our Fast Lane program (4 guests max). Enter our lot through Gate 11 off of South Fitzhugh Avenue.

VIP Parking – Park closer to the venue regardless of your arrival time.

Reserved Parking - Reserved, private parking spaces with close access to the CITI VIP Lounge. Limited spacing available.

Upgrade My Parking

FAQ

Only small clutches, wristlets, or fanny packs no bigger than 6”x 9” OR clear plastic bags no bigger than 12"x12"x6” will be allowed inside the venue.

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

Weapons of any kind / Knives
Lawn Chairs
Large Bags/Backpacks that aren't clear
Coolers of any kind
Any beverage besides water - FROZEN water bottles are also not allowed
Alcohol
Tablets/iPads
Selfie-sticks, GoPros
Cameras with detachable lenses
Video or audio recording devices
UAV (Drones)
Illegal drugs/substances
Glass containers or cans
Laser pointers
Glow sticks
Signage larger than 8.5"x11" or standard size of printer paper.
Animals (excluding service animals)
Skateboards and rollerblades, hover-boards, scooters, bicycles and other personal motorized and non-motorized vehicles
Unauthorized solicitation or marketing materials (e.g., handbills, flyers, stickers)
Fireworks
Chains / Spike jewelry

*Due to artist requests, ALLOWED/NOT ALLOWED items are subject to change without notice. We regret any inconvenience this may cause.

Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12”
Small clutch purse or fanny pack- no larger than 6" x 9" (does NOT need to be clear)
Factory sealed water bottle - up to one gallon per person or empty bottle to fill inside (NON-FROZEN)
Reusable water bottle - must be empty upon arrival (water stations are available in the venue)
Blankets and tarps, must be picnic sized (50" x 60") or smaller*
Cameras - non professional only, no detachable lens
Sunscreen and bug spray (must be non-aerosol)
Personal misting fans - must be empty upon arrival
Neck fans
Small tote/parasol umbrellas
E-Cigarettes & Vape Pens ONLY IN PLAZAS AND LAWN AREA
Stadium Seat Cushions (with no metal frame parts)

*Please Note: These policies are subject to change based on the show. Follow our social channels for specific show restrictions.

No outside lawn chairs or stadium seats are allowed into the venue. Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental".

Guests are permitted to bring in one (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted.

Water fountains are located near the restrooms in both plazas.

If you lose an item while you are at an event, you can visit our Security office located in the East (Red) Plaza next to Guest Services Presented by Allianz to see if it has been turned in.

You'll need a valid ID for events with age restrictions, and to drink alcohol. Any of these will get you in:

A state-issued ID or driver's license
Current US Government or military ID
An official passport

We take underage drinking seriously, and if you don't have an ID that proves you're 21 or older, you won't be able to buy, drink or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won't get a refund.

GATE 8: VIP & Rideshare Drop Off & Pick Up ONLY
GATE 9: Permit & Pass Only
GATE 10: Ultra VIP Only
GATE 11: General Parking
GATE 12: General Parking
GATE 13: Overflow General Parking

Yes, as long as they are no larger than 8.5" x 11". This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Re-entry is not permitted at Dos Equis Pavilion. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

If they're over 3 years old, then yes. Children under 3 years of age will be required to sit in your lap if you have a seated ticket. Also, we suggest you please make sure your kids have ear protection.

Every year, more than 40 million people in the U.S. trust Allianz to protect their ticket purchases. It’s added peace of mind for you and added security for your investment. It’s protection so you don’t lose out if you have to miss out. Learn more about protecting your next experience at AllianzTicketProtection.com.

You can't get a refund, but you can sell your tickets to another fan via your Live Nation account.

If you have a large party looking to attend a show, please reach out to the Dallas Premium Seats Team at DallasPremiumSeating@LiveNation.com. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

It is recommended that guests bringing medication into the venue for necessary or possible administration during the show have with them the original container and/or label pertaining to the prescription, which may be requested of the guest for examination and verification by venue staff or security.

DART has a station in Fair Park. For more information on schedules and locations, use the following link: http://www.dart.org/.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support.

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

Purchasing tickets
Finding tickets in your account
Mobile ticket or barcode issues
Ticket transfers
Ticket resale
Refunds
Exchanges
Presale codes
Account access and login issues
Accessible and companion tickets
Upgrade inquiries
Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at 214.421.111.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at 214.421.1111

If a purchase you made during your visit to Dos Equis Pavilion, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at 214.421.1111. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approache

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider.

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.

Where The Music's At

Get Here

Pick Your Parking

Bites and Drinks

Accessibility

The Need-To-Know Before You Go

Venue Map

FAQ

Get Here

Pick Your Parking

Bites and Drinks

Accessibility

The Need-To-Know Before You Go

Venue Map

FAQ

What items are NOT ALLOWED in the venue?

What items are ALLOWED in the venue?

What's your lawn chair policy?

Can I bring in my own water?

Do you have a Lost & Found?

Can I get in without an ID?

Which parking gate should I use?

Can I bring banners or signs into the venue?

Do you allow re-entry?

Do kids need a ticket?

What is the Allianz Event Ticket Protector program?

I bought tickets but can't go to my event. Can I get a refund?

Do you accommodate groups?

Can I host a private event at your venue?

Can I bring prescription medication into the venue?

Can I take public transportation to the venue?

I need help with my concert tickets.

I need help with a parking purchase.

I need help upgrading my tickets.

I have a question about a purchase made during my visit to Dos Equis Pavilion.

When will I receive my VIP or Meet & Greet package details?

I haven't received my VIP details and my event is within 24 hours.