The Need-to-Know Before You Go

COME RAIN AND/OR SHINE: The show will go on whatever the weather. Unless it’s looking extra gnarly. Check our socials for any changes.

GATE TIMES: You can usually roll up 60-90 minutes before showtime, but check your specific event page for exact times. Get here earlier so you can enjoy your night and not be stuck in traffic.

PARKING LOTS: Parking lots typically open an hour before the scheduled gate time, check our socials for exact times for your show. General admission parking comes with your ticket. If you want easier entry and exit, go for Ultra VIP Parking (includes Fast Lane for you and your friends, up to 8 guests max) or VIP Parking. Check out our FAQs for additional parking info.

DROP-OFF AND PICK-UP AREAS: Find them on the west side of the venue through Gate 8 off of S. Fitzhugh Avenue. Let parking staff know you’re dropping off and they’ll show you the way. When picking up, arrive 45 minutes before the end of the show—you won’t be able to enter otherwise.

WHEN YOU GET HERE: You know the drill—metal detectors, maybe a pat down, and a bag check if you’ve got one. Be prepped—check out our bag policy, and what you can and cannot bring in our FAQs.

MOBILE ENTRY ONLY: Before you set off, download your tickets to your phone on the Live Nation app. More info on mobile tickets here. Your phone is your ticket.

CONTACTLESS PAYMENTS ONLY: We’re a cash-free venue. If you arrive without a debit or credit card, head to the main gate merchandise booth and they’ll exchange cash for card (for free with no fees). 

BOX OFFICE: Open on Fridays from 10am – 4pm. On the day of an event, the East Box Office opens at 11am on weekdays and 12pm on weekends.

THE MERCH: Find that coveted merch at our Concert Gear booths in the East (Red) and West (Green) Plazas. For some events there will be additional booths located throughout the venue.

RECYCLING: You’ll find recycling bins throughout the venue.