Accessibility
Dos Equis Pavilion strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at 214-421-1111. The Box Office is only open on show days and will be open starting at 12PM every show day.
Accessible Parking:
Dos Equis Pavilion has parking available on the East and West side of the venue, located off of South Fitzhugh Avenue. Turn on your emergency flashers to help parking staff identify your needs and they will direct you to the appropriate area. Please be advised that parking is limited. You must have a parking placard or ADA license plate to park. Guests in need of accessible parking should enter the following gates and check in with the parking attendant on where to park:
- Gate 8: VIP Parking
- Gate 9: Citi VIP Lounge Parking
- Gate 10: Ultra VIP Parking
- Gate 11-13: GA Parking
Easy access to Dos Equis Pavilion via the DART rail system .7 miles from Dos Equis Pavilion.
If you wish to drop off a member of your party, please drop them off at the rideshare area, located at Robert B. Collum Blvd and Pennsylvania Ave. Enter Gate 6, turn right and continue down Pennsylvania Ave until you see signage for rideshare.
Accessible Ticketing:
Tickets located in our accessible sections can be purchased online through dosequispavilion.com/shows. Our Box Office is not equipped to take ticket orders over the phone, only in-person or our website.
Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.Note: The Lonestar Cabana seats are accessible via staircase in the West Plaza only. There is a concrete ramp that goes halfway up the lawn, towards the Cabana.
Arrival & Accessible Entrances:
Our accessible entrance to the venue is located at the East and West entrances, Citi VIP lounge and East Lounge.
The accessible lawn entrance is a paved ramp leading to the lawn on both the East and West sides, and is located at the front of the lawn, across from the 200s sections.
The seated accessible entrance is a paved walkway that leads to the pit and center House ADA seats and is located on both the east & west side between the 100s and 200s sections (the tallest frames into the seated area). A member of our guest services team can assist you upon arrival at any entry point.
Note: The Lonestar Cabana seats are accessible via staircase in the West Plaza only. There is a concrete ramp that goes halfway up the lawn, towards the Cabana.
Assistive Listening Devices:
Assistive Listening Devices (ALDs) technology at Dos Equis Pavilion are powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see Guest Services to get a receiver. A photo ID is required to be held until the device is returned at the end of the event.
Connect to Wi-Fi network: Free_Fan_Wifi
Download the Listen Everywhere app via the App Store
Connect to the audio channel in the app
Enjoy the show!
Using this app will work in any area of Dos Equis Pavilion.
Concession Stands:
Accessible concession stands are located throughout the East and West Plazas, Citi VIP lounge and East Lounge. If you need assistance, please ask a staff member. Guest Services is located in our East Plaza by the East Gates and the pop-up tent next to the West Gates.
Concessions located at the top of the lawn are not accessible.
Dietary Needs:
Our venue takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. Guests with strict dietary needs may bring snackable items in a one-gallon, clear zip-lock bag.
Interpreter Requests
If you will need an interpreter for an event, please leave a voicemail with your request, name, phone number and seat location at 214-421-1111, ext. 14032 for the Box Office, at least 2 weeks in advance so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the Box Office or a Guest Services Supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats.
Lawn Seating:
Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. Our accessible lawn area includes a designated pathway and entrance that is designed to accommodate people in wheelchairs and those with mobility aids.
Medication Needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. Over-the-counter medication must be in its original packaging. Guests are allowed to bring in snackable items, emptied in to a clear, 1 gallon ziploc bag.
Mobility Device Storage:
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the Guest Services team. There is limited electrical connectivity in the venue, please contact us at 214-421-1111 prior to your visit for more information.
Restrooms:
All venue accessible restrooms are located in the East and West plazas and the Citi VIP lounge. We also have accessible porta potties.
Sign Language Interpreter Requests:
Dos Equis Pavilion offers sign language interpretations upon request only. If you will need an interpreter for an event, please call or leave a voice message at 214-421-1111 at least 2 weeks in advance so we can arrange for an interpreter for your show. Please make sure to include how many guests in your party need interpretation and include the type of ticket you have for the event. Interpretation requests are subject to the availability of an interpreter.
When you arrive for the show, if you would like assistance getting to your seating area, please check in with a member of our guest services team located at the Guest Services booth in the East Plaza or the Box Office in the West Plaza.
Service Animals:
At Dos Equis Pavilion, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
We do recommend that dogs have covered paws due to the summer heat. Hearing exposure to extended period of loud music or machinery can result in hearing damage.
Unexpected Needs
If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets. We will have a very limited number of accessible seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating allows for the guest with the accessible need and one companion.
