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Accessibility

Dos Equis Pavilion strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us before your visit at 214-421-1111. The Box Office is open on show days at the East Box Office, through Gate 11, at 11AM.

Ticketing: 

Tickets located in our accessible section can be purchased online at livenation.com. Our box office is not equipped to take ticket orders over the phone, only in-person or our website.  

For Accessible seating at Dos Equis Pavilion, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. We will seat those needing accessible seating once the box office opens on the day of the event. Please be advised that this is done on a first come, first served basis and our accessible seating area can reach capacity early. There are multiple Accessible sections located throughout the seated section and lawn section.

Arrival & Accessible Entrances:

All public entrances in to Dos Equis Pavilion are accessible. If you require an accessible entrance, please use the East and West gate entry, Live Nation Lounge or East Plaza Lounge. A member of our guest services team can assist you upon arrival at the venue.

Accessible Parking:

Dos Equis Pavilion has parking available on the East and West side of the venue, located off of South Fitzhugh Avenue. Guests in need of accessible parking should enter the following gates and check in with the parking attendant on where to park:
- Gate 8: VIP Parking
- Gate 9: Live Nation Lounge Parking
- Gate 10: Ultra VIP Parking
- Gate 11-13: GA Parking

Easy access to Dos Equis Pavilion via the DART rail system .7 miles from Dos Equis Pavilion.  

If you wish to drop off a member of your party, please drop them off at the rideshare area, located at Robert B. Collum Blvd and Pennsylvania Ave. Enter Gate 6m turn right and continue down Pennsylvania Ave until you see signage for rideshare.

Restrooms:

The accessible restrooms are located in the East and West Plazas and the Live Nation Lounge.

Sign Language Interpreter Requests:

Dos Equis Pavilion offers sign language interpretations upon request only. If you will need an interpreter for an event, please call or leave a voice message at 214-421-1111 at least 2 weeks in advance so we can arrange for an interpreter for your show. Please make sure to include how many guests in your party need interpretation and include the type of ticket you have for the event. Interpretation requests are subject to the availability of an interpreter.
When you arrive for the show, if you would like assistance getting to your seating area, please check in with a member of our guest services team.

Assistive Listening Devices:

Assistive Listening Devices (ALDs) technology in Dos Equis Pavilion is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see Guest Services to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event.

Connect to Wi-Fi network Free_Fan_Wifi
Download the Listen Everywhere app via the App Store
Connect to the audio channel in the app
Enjoy the show!
Using this app will work in any area of Dos Equis Pavilion.

Mobility Device storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Service Animals:

At Dos Equis Pavilion, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. 
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Medication Needs: 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  Over-the-counter medication must be in its original packaging.

Dietary Needs:

Our venue takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.