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Accessibility
Dos Equis Pavilion strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
- Ticketing - Accessible tickets can be purchased online via our shows page. You do not need to call the Box Office to place an order as all of our accessible tickets are available through the website. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets. Each accessible seat allows for a companion seat as well.
- Day of Show Parking - Accessible Parking is located outside both the East and West Entrances or in the rideshare lot. Let the parking staff know that you need accessible parking and they will direct you to the correct lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots.
- Unexpected Needs - If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests - If you will need an interpreter for an event, please give us at least 2 weeks notice to secure. There is no charge to arrange for an interpreter for your visit. Reach out to us at 214-421-1111 and leave a message with your name, phone number and the reason for your call. All calls will be returned within 48 business hours.
- Hearing Assistance - Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. We can be reached at 214-421-1111. Leave a message with your name, phone number and the reason for your call. All calls will be returned within 48 business hours.
- Service Animals - Service animals are permitted inside the venue during events. Only registered working animals are permitted. Dos Equis Pavilion requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
- Accommodations - All venue bathrooms, concession stands, and merchandise stands are accessible.
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